Shipping policy

We value your satisfaction and aim to ensure timely delivery of your orders. If you have not received your order within 30 days from your order confirmation email, please contact us immediately. After 30 days, your order will be marked as closed, and we will not be able to process any refunds.

Non-Refundable Orders

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or if the "wrong address" was entered on the order. Additionally, if the tracking information indicates that the package has been delivered successfully, we are not responsible for lost or stolen packages.

Lost Orders

Orders lost in transit will be provided with a replacement order. We do not offer refunds for lost packages, only replacements.

Tracking Information

All orders shipped include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the respective courier within your area to investigate the issue. We will not be held accountable for parcels when tracking information indicates that the package has been delivered successfully.

Order Acceptance Policy

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

If you have any questions or need further assistance, please contact us at prettypeninsular@gmail.com. Thank you for shopping with Pretty Peninsular!